Terms and Conditions

By accessing or using the services provided by Making Dream (“we,” “us,” “our”), you agree to abide by and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2.1. When placing an order with Making Dream, you agree to provide accurate, complete, and up-to-date information.

2.2. Payment is required at the time of order placement. We accept various payment methods, as specified on our website.

3.1. Due to the seasonal availability of flowers, we reserve the right to substitute specific blooms with alternative flowers of equal or greater value, while maintaining the same style, shape, and color scheme as your original selection.

3.2. The appearance of the final floral arrangement may vary slightly from the images on our website due to the nature of our craft and the use of the freshest seasonal blooms.

we are dedicated to delivering the freshest and most exquisite floral arrangements to your recipients. However, nature’s beauty is seasonal, and occasionally, certain flowers may be unavailable due to factors beyond our control, such as seasonal variations or unforeseen circumstances.

In such instances, we reserve the right to substitute unavailable flowers with alternative blooms of equal or greater value while maintaining the same shape, style, and color palette as your original selection. Our skilled florists will ensure that any substitutions are thoughtfully chosen to preserve the aesthetic and quality of your arrangement.

Please note that, on occasion, your flowers may be delivered in bud form to extend their longevity and ensure your recipient enjoys their beauty for as long as possible. Rest assured that we take every measure to uphold the spirit and elegance of your chosen arrangement, even in the face of Mother Nature’s variations.

Kindly be aware that the final arrangement may appear slightly different from the photos due to the nature of our craft, the freshest seasonal blooms, and our commitment to delivering the best possible floral experience.

We appreciate your understanding and trust in our commitment to crafting exceptional floral experiences, no matter the season or availability of certain flowers. If you have any specific preferences or concerns regarding substitutions, please feel free to contact us, and our team will be happy to assist you.

4.1. We offer delivery services to specified areas in Toronto, Ontario. Delivery charges and timeframes are outlined on our website.

4.2. While we make every effort to deliver your order promptly, we cannot guarantee specific delivery times, especially during peak seasons or unforeseen circumstances.

5.1. Cancellations may be accepted within a specified timeframe, as indicated on our website. Refunds are subject to our cancellation policy.

5.2. We reserve the right to charge a cancellation fee for orders that are canceled after a certain point in the order process.

5.3 It’s important to note that we cannot accept disputes, chargebacks, or refund requests once an order is marked as complete. Complaints will also be invalid if submitted more than four days after receiving the flowers.

5.4 We make every effort to ensure that our flower arrangements closely resemble the pictures on our website. However, due to the natural variations in fresh flowers, seasonal availability, and packaging, there may be slight differences between the product images and the delivered arrangements.

6.1. We respect your privacy and handle your personal information in accordance with our Privacy Policy, which is available on our website.

7.1. All content, including but not limited to text, images, and logos, on our website is the intellectual property of Making Dream and may not be used without our explicit permission.

8.1. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our services.

9.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the province of Ontario, Canada.

10.1. We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.

11.1. For any questions, concerns, or inquiries regarding these Terms and Conditions or our services, please contact us using the contact information provided on our website.