Last Updated: September 24, 2024

At Making Dream Luxury Flowers (Making Dream Bloom Inc.), we are committed to protecting the privacy and security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you interact with our luxury flower shop in Toronto, Ontario. By visiting our website or using our services, you consent to the practices described in this Privacy Policy.

  • Information We Collect

We may collect various types of information from you, including:

a. Personal Information: This may include your name, email address, phone number, billing address, and delivery address when you make a purchase on our website or provide it to us in-store.

b. Payment Information: When you make a purchase, we collect payment information such as credit card numbers and billing information. However, we do not store this information on our servers. It is securely processed by trusted payment processors.

c. Order Information: We collect information about the products you order, including the type of flowers, bouquet preferences, delivery date, and any special requests.

d. Communication Information: When you contact us through email, phone, or other communication channels, we may collect and store the content of your communication, as well as your contact information.

e. Website Usage Information: We collect data about your interaction with our website, including your IP address, browser type, device information, and browsing patterns. This helps us improve our website and user experience.

Additionally, we use third-party services such as Google Analytics, Google Ads, Cloudflare, and Meta Pixel, which may collect data such as your IP address, browser type, device information, and browsing behavior. These services help us understand how visitors use our website and enable us to optimize performance, enhance security, and deliver targeted marketing.

  • How We Use Your Information

We use the information we collect for various purposes, including:

a. Processing Orders: To process and fulfill your orders for luxury flowers and bouquets, including delivery to your specified address.

b. Communication: To communicate with you regarding your orders, provide order updates, respond to inquiries, and send important service-related messages.

c. Marketing: With your consent, we may send you promotional offers, newsletters, and updates about our products and services. You can opt out of these communications at any time.

d. Improving Services: To analyze website usage data and customer feedback, helping us enhance our website, products, and services. This includes using tools like Google Analytics to track user behavior, identify trends, and improve the user experience.

e. Security and Performance Optimization: We use Cloudflare to help secure our website from malicious activity and optimize loading speeds. Cloudflare may collect information related to your device, IP address, and website interactions to ensure our website remains safe and runs smoothly.

f. Targeted Advertising: We use Facebook Pixel to track interactions with our website and display relevant ads on Facebook and Instagram. This helps us offer personalized promotions based on your interests. You can adjust your preferences within your Facebook account or through browser privacy settings.

g. Compliance: To comply with legal requirements and enforce our policies and terms of service.

SMS / Text Message Communications and Consent

By providing your phone number to Making Dream Flowers (Making Dream Bloom Inc.), you consent to receive text messages (SMS/MMS) from us. These messages may include order updates, delivery notifications, customer service communications, and, where you have opted in, promotional and marketing messages.

How We Collect Consent:
We collect your consent to receive text messages through the following methods:

  • When you provide your phone number during checkout and agree to receive text updates related to your order.
  • When you voluntarily sign up for SMS marketing through our website forms, pop-ups, or other subscription methods.
  • When you provide your phone number in-store and explicitly consent to receiving text communications.
  • When you initiate contact with us via text message or phone calls.

Opt-Out and Preferences:
You can opt out of receiving text messages at any time by replying “STOP” to any message you receive from us. After opting out, you will no longer receive SMS communications except for messages necessary to complete an active order or required for transactional purposes.

Message Frequency and Charges:
Message frequency may vary depending on your interaction with us. Standard message and data rates may apply based on your mobile carrier and plan.

Data Use:
We use your phone number solely for the purposes described above and do not sell or share your phone number with third parties for their own marketing purposes.

  • Information Sharing

We may share your information with trusted third parties for the following purposes:

a. Service Providers: We may share your information with trusted service providers, such as delivery companies and payment processors, to fulfill orders and provide essential services.

b. Analytics and Performance Tools: We share certain information with Google Analytics, Meta, Microsoft clarity, and Cloudflare for analytics, marketing, and security purposes.

c. Legal Obligations: We may disclose your information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.

  • Your Choices

You have the right to:

a. Access and Update Information: You can access and update your personal information through your account settings or by contacting us directly.

b. Opt-Out: You can opt out of receiving marketing communications from us by following the instructions provided in those communications. Additionally, you can opt out of data collection by Google Analytics and Facebook Pixel through your browser settings or third-party privacy tools such as the Google Analytics opt-out browser add-on.

c. Cookie Management: We use cookies to enhance your experience on our website. By continuing to browse, you agree to our use of cookies. You can control how cookies are used on our site through your browser’s cookie settings. This may affect how some features of the site work, including analytics and targeted ads.

  • Security

We take the security of your personal information seriously and employ reasonable safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our website uses Cloudflare to enhance security and protect against attacks, and payment information is processed securely through our payment processors. Our payment processing company is Square.

  • Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:

Making Dream Luxury Flowers (Making Dream Bloom Inc.

Address: 30 Capstan Gate Unit 3, Vaughan, ON L4K 3E8

Email: [email protected]

Phone: (437) 747-6948

  • Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Please review this policy periodically to stay informed of how we collect, use, and protect your information.

By continuing to use our services after any changes to this Privacy Policy, you consent to the updated terms.

Thank you for choosing Making Dream Luxury Flowers (Making Dream Bloom Inc. We appreciate your trust and are committed to delivering exceptional luxury floral experiences while safeguarding your privacy.

Table of Contents