Making Dream

Privacy Policy

Last Updated: September 21, 2023

At Making Dream Luxury Flowers, we are committed to protecting the privacy and security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you interact with our luxury flower shop in Toronto, Ontario. By visiting our website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information from you, including:

a. Personal Information: This may include your name, email address, phone number, billing address, and delivery address when you make a purchase on our website or provide it to us in-store.

b. Payment Information: When you make a purchase, we collect payment information such as credit card numbers and billing information. However, we do not store this information on our servers. It is securely processed by trusted payment processors.

c. Order Information: We collect information about the products you order, including the type of flowers, bouquet preferences, delivery date, and any special requests.

d. Communication Information: When you contact us through email, phone, or other communication channels, we may collect and store the content of your communication, as well as your contact information.

e. Website Usage Information: We collect data about your interaction with our website, including your IP address, browser type, device information, and browsing patterns. This helps us improve our website and user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

a. Processing Orders: To process and fulfill your orders for luxury flowers and bouquets, including delivery to your specified address.

b. Communication: To communicate with you regarding your orders, provide order updates, respond to inquiries, and send important service-related messages.

c. Marketing: With your consent, we may send you promotional offers, newsletters, and updates about our products and services. You can opt out of these communications at any time.

d. Improving Services: To analyze website usage data and customer feedback, helping us enhance our website, products, and services.

e. Compliance: To comply with legal requirements and enforce our policies and terms of service.

3. Information Sharing

We may share your information with trusted third parties for the following purposes:

a. Service Providers: We may share your information with trusted service providers, such as delivery companies and payment processors, to fulfill orders and provide essential services.

b. Legal Obligations: We may disclose your information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.

4. Your Choices

You have the right to:

a. Access and Update Information: You can access and update your personal information through your account settings or by contacting us directly.

b. Opt-Out: You can opt out of receiving marketing communications from us by following the instructions provided in those communications.

5. Security

We take the security of your personal information seriously and employ reasonable safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

6. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:

Making Dream Luxury Flowers Address: 333 Denison St #20, Markham, ON L3R 2Z4, Email: [email protected] Phone: (647) 500-6948

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Please review this policy periodically to stay informed of how we collect, use, and protect your information.

By continuing to use our services after any changes to this Privacy Policy, you consent to the updated terms.

Thank you for choosing Making Dream Luxury Flowers. We appreciate your trust and are committed to delivering exceptional luxury floral experiences while safeguarding your privacy.

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