1. Agreement, Orders and Payment

By using this website or placing an order with Making Dream, you agree to these Terms and Conditions as they apply to that use or order. If you do not agree, do not place an order or continue using the website.

1.1 Order Information

You are responsible for providing accurate order, billing, recipient, delivery and contact information. This includes the recipient name, complete address, postal code, telephone number, unit or buzzer information, institution details and any delivery instructions that apply to the destination.

1.2 Order Review

Before submitting an order, you should review the product, quantity, delivery or pickup date, recipient details, card message, charges and payment information shown during checkout. A customer remains responsible for information submitted with the order, subject to any rights that cannot be excluded by law.

1.3 Pricing, Taxes and Charges

Prices, taxes, delivery charges and other applicable amounts are shown on the website or during checkout. The amount presented for the order before payment is the amount applicable to that transaction, subject to correction of an obvious pricing or technical error as permitted by law.

1.4 Payment

Payment is required when an order is placed. Available payment methods are the methods presented by the website at checkout.

1.5 Availability and Order Acceptance

Flowers and related products depend on seasonal supply, market availability and delivery-area availability. An order may be declined or cancelled if an item cannot reasonably be supplied, the delivery destination cannot be served, payment cannot be completed, the order appears fraudulent or unlawful, or a material website error affected the transaction. If Making Dream cancels an order for one of these reasons after payment has been collected, the amount due back will be returned to the original payment method, subject to applicable law and payment-provider processing.

2. Product Photos, Floral Variation and Product Descriptions

Flowers, plants and other natural products are not identical manufactured items. Product photographs show the intended design, style, colour direction and general presentation, but natural and seasonal variation can cause the delivered item to differ from a photograph.

2.1 Similarity to Website Photos

Making Dream aims to prepare each arrangement in the style and colour direction shown or described on the applicable product page. Exact replication of a photograph is not promised unless the product page expressly states that a particular element is guaranteed.

2.2 Containers, Packaging and Accessories

If a container, wrap, ribbon or other non-floral component shown in a product image is unavailable, a replacement may be used when permitted by the product description or substitution terms. Any replacement should serve the same general function and remain appropriate for the ordered design.

3. Stem Grades, Heights and Measurements

Measurements shown on a floral product page must be read according to the type of measurement stated. A supplier stem grade is different from the finished height of a bouquet or arrangement.

3.1 Conditioning Changes Finished Stem Length

Florist preparation can include hydration, cleaning, removal of lower foliage or thorns, removal of damaged stem ends and trimming for the selected bouquet, vase, box or other design. As a result, the finished stem length or visible stem length can be shorter than the supplier stem grade.

3.2 Stem Grade Is Not Finished Arrangement Height

A reference to a 60 cm, 70 cm or other stem grade does not mean that the completed bouquet, vase arrangement, flower box or visible portion of each stem will measure that same length. Finished dimensions depend on the design, container, flower placement, stem angle and florist preparation.

3.3 Approximate Finished Dimensions

If a product page gives a finished height, width, diameter or other arrangement dimension and labels it as approximate, normal variation may occur because flowers and plants are natural materials and are arranged by hand. If a product page expressly states a fixed measurement, that specific statement governs the order subject to any mandatory legal rights.

3.4 Measurement Method

Unless the product page says otherwise, a flower stem length is measured along the stem and an arrangement dimension refers to the completed item at its ordinary widest or tallest point, as applicable. Decorative foliage, naturally curved stems and bloom position can affect the apparent dimension.

4. Flower Substitution

Floral supply changes throughout the year. If a flower or component required for an arrangement is unavailable, Making Dream may use a substitute when substitution is permitted by the product page or is reasonably needed to complete the order.

• A substitute should be suited to the design and intended colour direction.
• The replacement should not reduce the ordered product's stated value.
• The florist may adjust surrounding flowers or foliage so the finished design remains coherent after a substitution.
• Flowers may arrive in a more closed or bud stage when that is normal for freshness and flower life.

If a specific flower, colour or component is essential to your order, contact Making Dream before ordering so availability can be checked. A request is not guaranteed unless Making Dream confirms it.

5. Delivery and Pickup

Delivery areas, available dates, delivery charges and ordering cutoffs are shown on the website or during checkout. Availability can differ by postal code, date and order type.

5.1 Delivery Times

Making Dream will make reasonable efforts to deliver on the requested delivery date accepted for the order. A specific arrival time is not guaranteed unless Making Dream expressly confirms that time for the order. Traffic, weather, recipient availability, building access, institutional rules, high-volume periods and events outside reasonable control can affect timing.

5.2 Recipient and Access Information

The customer must provide enough information for the delivery location. For condos, apartments, hospitals, care facilities, funeral homes, hotels, offices and event venues, this can include unit, buzzer, room, department, service, reservation, concierge or receiving information.

5.3 Restricted Locations

A hospital, care facility, funeral home, hotel, condominium, office or other property may impose its own receiving or access rules. Making Dream is not responsible for a location's independent refusal to accept flowers or for restrictions that the customer or recipient did not disclose, except to the extent responsibility cannot be excluded by law.

6. Cancellations, Returns, Claims and Refunds

The detailed rules are set out in the Return and Refund Policy. The following terms state the confirmed business rules that apply to orders unless mandatory law requires a different result.

6.1 Customer-Requested Cancellations

6.2 Peak Periods

Valentine's Day, Mother's Day, Christmas and Father's Day are peak periods and may be subject to the restricted cancellation terms stated in the Return and Refund Policy or disclosed for the applicable order.

6.3 Product-Condition Claims

A concern about damage, condition, an incorrect item, a missing item or an incomplete order must be reported on the delivery day. Making Dream may request the order number, photographs, delivery information and other material reasonably needed to review the claim. A complete claim may take up to four calendar days to review and process.

6.4 Remedies

If Making Dream approves a product-condition claim, the remedy may be a replacement, redelivery, partial refund or full refund, depending on the claim and applicable law. Refunds are returned to the original payment method.

6.5 Change-of-Mind Returns and Exchanges

Making Dream does not accept change-of-mind returns. Exchanges are not offered apart from a replacement approved by Making Dream as a remedy for an accepted claim.

6.6 Physical Returns

Do not send or bring back a product unless Making Dream has approved a physical return. The shipping, courier or other return cost for an approved physical return is CAD $15, except where applicable law requires Making Dream to bear the cost or requires another result.

6.7 Categories Not Eligible for Change-of-Mind Return or Refund

Custom or personalized items, sale or promotional items, gift orders, subscriptions, plants, candles, balloons, gift baskets and other product categories are not eligible for change-of-mind return or refund. This clause does not remove a remedy that must be provided under applicable law or an approved remedy for a valid product-condition claim.

7. Payment Disputes and Chargebacks

If a payment is disputed, Making Dream may provide the payment provider, card issuer or other authorized party with records relevant to the transaction, including the order, invoice, delivery record, correspondence and claim history, as permitted by law and our Privacy Policy.

Nothing in these Terms prevents a customer from using a dispute or chargeback right that is available under applicable law or the rules governing the customer's payment method. Making Dream may contest a dispute when its records support the transaction.

8. Website Use

You may use makingdream.ca for lawful personal or business purchasing and for reviewing Making Dream's products and services. You must not misuse the website or interfere with its operation.

• Do not use the website for fraud, unlawful activity or unauthorized payment activity.
• Do not attempt to gain unauthorized access to the website, accounts, servers or systems.
• Do not introduce malicious code or intentionally interfere with website security or operation.
• Do not copy, republish or commercially use protected website content without permission or another lawful basis.

8.1 Website Availability and Errors

Making Dream may correct website errors, update product information, change site functions or temporarily restrict access for maintenance, security or operational reasons. An obvious typographical, technical or pricing error does not create a right to require performance on the erroneous term when correction is permitted by law.

8.2 Third-Party Services and Links

The website may rely on or link to third-party services used for functions such as payment, security, analytics, maps, communications or other site operations. Third-party services can have their own terms and privacy rules. Making Dream is responsible for its own legal obligations and does not control independent third-party websites.

9. Intellectual Property

Website text, photographs, graphics, branding, logos, product descriptions, page layouts and other content owned by Making Dream or licensed to it are protected by applicable intellectual-property laws. No ownership right is transferred to a website visitor or customer merely through website access or purchase of a product.

You may use the website for ordinary browsing and purchasing. Any reproduction, republication, commercial reuse or modification of protected content requires permission unless the use is otherwise permitted by law.

10. Privacy

Personal information is handled according to Making Dream's Privacy Policy. Order information can include information about the purchaser and a separate recipient. A customer who provides another person's contact or delivery information is responsible for providing it for a legitimate order-related purpose.

11. Disclaimers, Liability and Mandatory Rights

11.1 Natural and Perishable Products

Fresh flowers and plants are perishable natural products. Their appearance and life can be affected by season, temperature, handling, water, environment and care after delivery. Nothing in this clause limits a right or remedy that cannot be limited by law.

11.2 Website Information

Making Dream aims to keep website information accurate, but does not promise that every page will be free from typographical, technical or temporary errors. Product-specific statements confirmed for an order and mandatory legal rights continue to apply.

11.3 Limitation of Liability

To the maximum extent permitted by applicable law, Making Dream is not responsible for losses that are remote, indirect or not reasonably foreseeable from the transaction. This clause does not exclude liability that cannot lawfully be excluded, and it does not remove statutory consumer remedies.

11.4 Ontario Consumer Rights

These Terms are intended to operate with Ontario consumer law, including rules that may apply to internet agreements. If a provision of these Terms conflicts with a mandatory right or remedy that cannot be waived, the mandatory rule prevails to the extent of the conflict.

11.5 Events Outside Reasonable Control

Making Dream is not responsible for a delay or failure caused by an event outside its reasonable control, to the extent permitted by law. Examples can include severe weather, road closure, power or network outage, government restriction, labour disruption, major transportation interruption or another event that prevents ordinary fulfilment or delivery.

12. General Contract Terms

12.1 Governing Law

These Terms and Conditions are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, subject to any mandatory rule that applies to the customer or transaction.

12.2 Severability

If a court or other authority finds a provision unenforceable, the remaining provisions continue to apply to the extent permitted by law.

12.3 No Waiver

A delay in enforcing a contractual right does not by itself waive that right.

12.4 Relationship With Other Policies

The Privacy Policy and Return and Refund Policy form part of the website's policy framework. For a return, refund or cancellation issue, the Return and Refund Policy provides the more specific rules. For personal information, the Privacy Policy provides the more specific rules.

12.5 Changes to These Terms

Making Dream may revise these Terms for future website use and future orders. A change does not retroactively replace the terms that governed a completed transaction unless the parties agree or applicable law permits or requires the change.

13. Contact Making Dream

Questions about these Terms and Conditions can be directed to Making Dream using the contact information below.

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