Making Dream Bloom Inc.

Return & Refund Policy

Name: Making Dream
Price range: $$

This Return & Refund Policy explains the rules that apply to product concerns, cancellations, order changes, replacements, returns, and refunds for purchases made directly from Making Dream Bloom Inc., operating as Making Dream ("Making Dream", "we", "us", or "our").

Business location: Vaughan, Ontario, Canada

Key Policy Rules

These cards state the main commercial rules. The numbered sections below contain the full terms and exceptions required by law.

Product Concern

A product-condition claim for a delivered order must be reported on the delivery day with the order number, a clear description, and supporting photos.

48+ Hours Before

An approved cancellation made at least 48 hours before the scheduled delivery or pickup time receives an 85% refund. The retained 15% is the cancellation fee.

24–48 Hours Before

An approved cancellation made at least 24 hours but less than 48 hours before delivery or pickup receives a 50% refund.

Less Than 24 Hours

A cancellation request made less than 24 hours before the scheduled delivery or pickup time is non-refundable under this Policy.

1. Scope and Definitions

This Policy applies to purchases made directly from Making Dream through makingdream.ca, by phone, or at Making Dream's physical shop. It governs voluntary returns and refunds offered by Making Dream and does not remove rights that apply under law.

Order means a purchase accepted by Making Dream. Scheduled delivery or pickup time means the delivery or pickup time associated with the Order. Product-condition claim means a claim that an item was delivered damaged, incomplete, incorrect, or in a condition that may justify a remedy under this Policy.

Customers should review Order details, recipient information, delivery information, card messages, product choices, and requested dates before placing an Order.

2. Fresh Products, Seasonal Supply, and Natural Variations

Fresh flowers and plants are natural and time-sensitive products. Stem size, shape, colour, maturity, opening stage, foliage, and seasonal supply may vary. Packaging and containers may also vary when an item shown online is unavailable.

A reasonable natural variation or a substitution made under the substitution terms stated on the applicable product page or Making Dream's Terms and Conditions does not, by itself, create a right to a return or refund.

If a customer believes a substitution or product condition materially departs from the Order, the customer may submit a claim under Section 3.

3. Product-Condition Claims

A product-condition claim for a delivered Order must be reported on the delivery day. Claims submitted after the delivery day are not eligible under this voluntary Policy, subject to any right or remedy that applies under law.

Send the claim to [email protected]. The claim should contain enough information for Making Dream to identify and assess the Order.

Order or purchase number
Customer name and contact details
Delivery date
Clear description of the concern
Clear photos from more than one angle
Photos of packaging when relevant

4. Claim Review and Remedies

Making Dream may review the Order record, product details, delivery record, photographs, customer communications, and other information connected to the claim. Making Dream may request additional photographs or information that is reasonably needed to assess the claim.

Making Dream may take up to four calendar days after receiving a complete claim to review and process the claim. If required information is missing, the review period begins once the requested information is received.

If a claim is approved, the remedy may be a replacement, redelivery, partial refund, full refund, or another remedy agreed with the customer, subject to the facts of the claim and applicable law.

5. Order Cancellations and Cancellation Refunds

Cancellation requests must be sent to Making Dream as soon as possible. A cancellation is not effective until Making Dream confirms that the Order has been cancelled.

Making Dream may refuse a cancellation request when short notice is given or when the Order has already been prepared, is ready to ship, has been dispatched, is en route, or has been delivered. Prepared orders and ready-to-ship orders are not eligible for cancellation under this Policy.

48 Hours or More

If an approved cancellation is made 48 hours or more before the scheduled delivery or pickup time, the refund is 85% of the amount paid. The retained 15% is the cancellation fee.

24 to Less Than 48 Hours

If an approved cancellation is made at least 24 hours but less than 48 hours before the scheduled delivery or pickup time, the refund is 50% of the amount paid.

Less Than 24 Hours

If a cancellation request is made less than 24 hours before the scheduled delivery or pickup time, no cancellation refund is available under this Policy.

The percentages stated above are the refund percentages for each timing tier under this Policy. They are subject to Section 13 where a mandatory legal right applies.

6. Order Changes

An Order that is already in process at the florist, prepared, ready to ship, en route, or delivered cannot be changed under this Policy.

Same-day Orders are processed immediately and are generally not eligible for changes once processing begins.

For an urgent same-day Order request, call (647) 500-6948 or (437) 747-6948. A request is not accepted unless Making Dream confirms the change.

7. Peak Holiday Periods

During peak holiday periods associated with Valentine's Day, Mother's Day, Christmas, and Father's Day, Making Dream may refuse cancellation requests because Orders are scheduled, sourced, prepared, and routed within a limited service window.

A cancellation request submitted during a peak holiday period is not accepted unless Making Dream confirms the cancellation. Mandatory rights under applicable law remain in force.

8. No Change-of-Mind Returns and Final-Sale Categories

Making Dream does not accept returns or issue refunds because a customer changes their mind.

For voluntary return and refund purposes, the following categories are final sale:

Fresh flowers and floral arrangements
Custom or personalized items
Sale or promotional items
Gift orders
Subscription orders
Plants
Candles
Balloons
Gift baskets
Other product categories sold by Making Dream

Final-sale status does not remove a remedy that Making Dream approves for a verified Order error or product-condition claim, and it does not remove a mandatory right or remedy under law.

9. Approved Physical Returns

Do not ship, courier, or bring an item back to Making Dream unless Making Dream first authorizes the physical return and provides return instructions.

An approved physical return is subject to a CAD $15 return shipping or courier charge. The charge may be deducted from an approved refund or collected before the return is arranged, as applicable to the return method.

The CAD $15 charge does not apply where applicable law requires Making Dream to bear the return cost.

10. Replacements and Exchanges

Making Dream does not offer exchanges.

A replacement may be approved as a remedy after Making Dream reviews and accepts a product-condition claim or Order error. A replacement is a claim remedy and is not an exchange.

11. Refund Processing and Payment Method

If Making Dream approves a refund, the refund will be returned to the original payment method used for the Order.

A product-condition claim may take up to four calendar days to review and process after Making Dream receives a complete claim. This internal processing period does not include any additional posting time required by a bank, card issuer, payment processor, or other payment provider after Making Dream submits the refund.

A refund confirmation from Making Dream does not control the date on which the financial institution posts the credit to the customer's account.

12. Wrong, Missing, Damaged, or Incomplete Items

If an Order is delivered with the wrong item, a missing item, a damaged item, or an incomplete item, contact Making Dream on the delivery day and follow the claim process in Section 3.

After review, Making Dream may approve a replacement, redelivery, partial refund, full refund, or another remedy appropriate to the verified issue and applicable law.

13. Ontario Consumer Rights and Governing Law

This Policy states Making Dream's voluntary commercial return, cancellation, replacement, and refund rules. Ontario law may give a consumer separate rights in specific circumstances, including rights connected to internet agreements, required disclosures, contract delivery, misrepresentation, or other matters governed by consumer-protection law.

Nothing in this Policy excludes, restricts, or waives a right or remedy that cannot legally be excluded, restricted, or waived under the Consumer Protection Act, 2002 (Ontario), as amended, or another applicable law. If this Policy conflicts with a mandatory legal right, the mandatory legal right governs to the extent of the conflict.

This Policy is governed by the laws of Ontario and the federal laws of Canada applicable in Ontario. Any court or tribunal proceeding remains subject to mandatory jurisdiction and consumer-protection rules.